酒店前臺接待常用英語口語文檔免費下載

第一部分 前廳

Part one FRONT OFFICE

Unit one Making a Reservation/Advance Reservation

第一章 預訂

Key Sentences例句

1. Good morning/evening. Reservation. May I help you?

早上好/晚上好，這里是...酒店客房預訂部，請問需要什么幫忙嗎?

2. What can I do for you?

我能為您幫什么忙嗎?

3. Hold on line, please. Could you please hold on?

請稍等(電話中) 請稍等，好嗎?

4. Could you wait a minute, please?

請稍等，好嗎?

5. Are you with a company?

您是公司預訂嗎?

6. May I know you departure date?

請問您的離店日期是哪天?

7. How long will you stay with us?

請問您住幾天?

8. How many people are there in your party?

您們一共幾個人?

9. That will be four nights.

四個晚上。

10. May I know the arrival date, please?

請問哪天入住?

11. Is it just for tonight?

請問只住今天一晚嗎?

12. When do you check in?

請問您什么時候入住?

13. Would you like a single room or a double room?

請問你想訂單人間還是雙人間?

14. What kind of room would you like/prefer?

請問您喜歡什么樣的房間?

15. Would you please tell me your full name, please?

請問您的全名是?

16. And your address, please?

請問您的地址?

17. May I know you telephone number, Mr Smith?

史密斯先生，請問您的電話號碼是?

May I know your company name and how would you like to settle your payment?請問您的公司全稱及付款方式?

How would you like to guarantee your reservation?請問您的擔保方式是?

May I take your credit card number or Guarantee letter for the guarantee?請提供您的信用卡號碼或擔保信給我做為擔保。

18. We have a single available for those dates.

我們還有一些單人間可以接受預訂在那個時間段。

19. It’s all right for the next week.

下個星期沒有問題。

20. We do have a vacancy for those dates.

那段時間我們可以接受預訂

21. Yes, you can have a room on Saturday.

是的，星期六您可以訂到房間。

22. I’m afraid we won’t be able to guarantee you a room after the 16th. We usually have high occupancies in the peak seasons.

恐怕十六號后我們不能保證有房間提供給您，那段時間是我們的入住高峰期。

23. I’m sorry, but we’re fully booked for single rooms. Would you like to have a double one?

很抱歉我們的單人間已經訂滿了，給您訂雙人間怎么樣?

24. I’m sorry, but the hotel is full on that date.

很抱歉，那天我們酒店的客房已經住滿了。

25. I’m sorry, we don’t have any room available for that week.

很抱歉，我們那周的預訂已經全滿了。

26. Service isn’t included in the room rate.

服務費不包含在房費里

27. Above rate is subject 15% service expense.

以上報價需另付15%服務費

28. We offer 10% discount for group reservation, sir.

先生，團隊預訂可以打九折。

29. Mr.smith,let me repeat your reservation to ensure it is correct. you will arrive before……。

史密斯先生，我跟你確認一下你的預訂內容：你的抵達日期是。。。。。。

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